Is Jamie Dimon advising Spirit Airlines on public relations? How stupid is the management of this airline and how do they stay in business? As I mentioned the other day, I ran some searches on their prices and they're nothing to get excited about.
Here's a good summary of the recent blunders by Spirit Airlines. Buyer beware:
* Categorically tell a former Marine who's dying of cancer you will not refund the ticket he bought, even though his doctor told him not to fly.
* More than double certain carry-on bag fees, since you're an airline who caters to people who don't want to or can't spend a lot of money.
* Tell folks who have a problem with it to get over it.
Now, no company of any size and in any business, publicly traded or otherwise, is required to be "nice." Corporations, one can certainly and fairly argue, exist at the most basic level to provide a good or service and to make a profit.
Still, at the end of the day, companies have actual real people as employees. And if you're the type of person who thinks most people are decent, you might assume those employees want the place they work to be interested in doing the right thing -- even if that means sacrificing a little profit every now and then. Let's take a look at what's transpiring at the Miramar, Fla.-based discount airline.
