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US Airways' voyage of the damned



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I just got back from the airport 3 hours after I arrived because US Airways didn't just lose my bags AGAIN (they lost them on the way to Boston as well) - no, THIS TIME they lost 100s and 100s of bags from people on flight after flight after flight coming in from Boston. Among the celebs who joined us in our baggage pain was CNN's Judy Woodruff's entire crew and CNN's Paul Begala (perhaps Rupert had a hand in it).

The thing that's really annoying is the utter chaos of the scene on the ground. Literally over a hundred passengers milling about with no clue what was going on, and US Air giving all sorts of bizarre and conflicting answers. Including, my favorite, that the problem was in Boston. Really? Then why did it take them almost an hour to take even a single back off of my plane once we disembarked in DC? Surely Boston wasn't responsible for them letting the bags sit on the plane in DC.

An utter utter utter disaster. At least I got even. I took out my laptop, looked up my press list, and got at least 2 crews from two TV networks there to do coverage. Message to US Air: Don't piss off hundreds of journalists who haven't slept in a week.


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